How do I order?
 

• When you see an item you want to buy, press the 'Add to bag' button. This places the item in an electronic shopping bag.

• You may continue shopping after placing an item in your cart. To return to your bag at any point during the shopping process, click on the bag symbol located in the top right corner of your screen.

• After putting all the items you wish to buy in your shopping bag, select your order destination, method of shipping and click on 'Order Checkout.'

• You will be asked to sign in if you have an existing account or to provide your email and contact information if you are a first-time shopper.

• You will be asked to give us your shipping address and billing address.

• You will be offered the opportunity to gift wrap your items or just add a free gift card.

• You will then be asked to specify your payment method and to create password (in case this is your first order) for your later access to our order tracking page.

• A new page will show all your order details and total amount for a final review. Click the "Submit Order" button.

• After you click on 'Submit Order,' a page will appear that confirms your order and gives you an order number you can use to contact us. We will also send you a confirmation of your order via email.

• One discount, coupon or promotional offer per order. Discounts do not apply to shipping.

What type of payments do you accept?
Eyezotica is proud to accept American Express, MasterCard, Visa and Discover Card. We do NOT currently accept debit cards.

When is my credit card billed?
Eyezotica will charge your credit card once the items are located in stock and the billing information as well as the receiving address are verified. You will not be charged for any item until it is ready to ship out. (unless purchasing a made-to-order item)

How do I change the address for an order?
You can edit or cancel your orders via our on-line interface as far as Eyezotica has not yet started the processing phase -- this is specified by your order status within your account. Simply enter your account section to change addresses, products and payment method if necessary.

I forgot my password, what is it?
Click here, enter your email address in the apposite box then click the "email me my password" button and we will email your password to you.

Is my personal information kept private?
Yes, At Eyezotica.com, we consider the information you choose to share with us personal and confidential. We will not share, rent, or sell any of your personal information without your express consent. For further information, please check our Privacy.

Is it safe to use my credit card on Eyezotica.com?
Yes, shopping at Eyezotica is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

How can I give gifts?
If you’d like, we’ll ship your gift directly to the recipient. During the ordering process, simply enter your name and address as the Billing Address and the recipient’s name and address as the Shipping Address. Item price labels will be removed although, at this time, Eyezotica is not able to ship without showing package content value on shipping documents.
 

How do I change payment for an order?
You can edit or cancel your orders via our on-line interface as far as Eyezotica has not yet started the processing phase -- this is specified by your order status within your account. Simply enter your account section to change addresses, products and payment method if necessary.

How can I cancel my order?
You can edit or cancel your order via your account interface (My Account) as far as Eyezotica has not yet started the processing phase -- this is specified by your order status within your Eyezotica account. If the order processing has started already and you request to cancel your order or items on your order, Eyezotica will attempt to cancel these items. Eyezotica cannot guarantee the order will be cancelled as this depends on the processing status and, if the order has been shipped, shipping charges will not be refunded.  See how to contact us. Please note an unused item can be returned within 30 days.