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Eyesotica - Frequently Asked Questions
How do I order?
- When you see an item you want to buy, press the 'Add to bag' button. This places the item in an electronic shopping bag.
- You may continue shopping after placing an item in your cart. To return to your bag at any point during the shopping process, click on the bag symbol located in the top right corner of your screen.
- After putting all the items you wish to buy in your shopping bag, select your order destination, method of shipping and click on 'Order Checkout.'
- You will be asked to sign in if you have an existing account or to provide your email and contact information if you are a first-time shopper.
- You will be asked to give us your shipping address and billing address.
- You will be offered the opportunity to gift wrap your items or just add a free gift card.
- You will then be asked to specify your payment method and to create password (in case this is your first order) for your later access to our order tracking page.
- A new page will show all your order details and total amount for a final review. Click the "Submit Order" button.
- After you click on 'Submit Order,' a page will appear that confirms your order and gives you an order number you can use to contact us. We will also send you a confirmation of your order via email.
- One discount, coupon or promotional offer per order. Discounts do not apply to shipping.
What type of payments do you
accept?
Eyesotica is proud to accept American Express, MasterCard,
Visa and Discover Card. We do NOT currently accept debit cards.
When is my credit card billed?
Eyesotica will charge your credit
card once the items are located in stock and the billing
information as well as the receiving address are verified.
You will not be charged for any item until it is ready
to ship out. (unless purchasing a made-to-order item)
How do I change the address for an
order?
You can edit or cancel your
orders via our on-line interface as far as Eyesotica has
not yet started the processing phase -- this is specified
by your order status within your account. Simply enter
your account section to change addresses, products and
payment method if necessary.
I forgot my password, what is it?
Click
here, enter your email address in the apposite box
then click the "email me my password" button
and we will email your password to you.
Is my personal information kept private? Is it safe to use my credit card on
Eyesotica.com? How can I give gifts? How do I change payment for an order? How can I cancel my order?
Yes, At Eyesotica.com, we consider
the information you choose to share with us personal and
confidential. We will not share, rent, or sell any of
your personal information without your express consent.
For further information, please check our Privacy.
Yes, shopping at Eyesotica is
safe. Our site employs the latest version of Secure Socket
Layer Technology (SSL) to encrypt your information. This
means your credit card number is scrambled during the
transaction process and, unlike in a traditional store,
no human ever comes into contact with your credit card
number during the approval process.
If you’d like, we’ll ship your gift directly
to the recipient. During the ordering process, simply
enter your name and address as the Billing Address and
the recipient’s name and address as the Shipping
Address. Item price labels will be removed although, at
this time, Eyesotica is not able to ship without showing
package content value on shipping documents.
You can edit or cancel your
orders via our on-line interface as far as Eyesotica has
not yet started the processing phase -- this is specified
by your order status within your account. Simply enter
your account section to change addresses, products and
payment method if necessary.
You can edit or cancel your
order via your account interface (My Account) as far as
Eyesotica has not yet started the processing phase -- this
is specified by your order status within your Eyesotica
account. If the order processing has started already
and you request to cancel your order or items on your
order, Eyesotica will attempt to cancel these items. Eyesotica
cannot guarantee the order will be cancelled as this depends
on the processing status and, if the order has been shipped,
shipping charges will not be refunded. See how to contact
us. Please note an unused item can be returned within
30 days.
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 | Shipping Rates & Policy . All International orders are subject to taxes duties and fees. |
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2004-2008 Eyezotica.com. All
rights reserved. | |||
